Return & Exchange Policy
At Vital Matters, we aim to provide high-quality lingerie products and a comfortable shopping experience. Due to the intimate nature of lingerie, we follow a strict return and exchange policy to maintain hygiene and product quality.
1. Return Policy
For hygiene and safety reasons, lingerie products are generally non-returnable once delivered.
However, returns may be accepted only in the following cases:
- You received a damaged product
- You received the wrong item
- The product has a manufacturing defect
To request a return, you must contact us within 48 hours of delivery with clear photos of the product.
2. Exchange Policy
Vital Matters allows size exchanges under the following conditions:
- The product must be unused, unwashed, and in original packaging
- All tags and hygiene seals must be intact
- Exchange request must be made within 3 days of delivery
Once we receive and inspect the product, we will process the exchange.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or washed lingerie
- Products without original tags
- Items without hygiene seal
- Products damaged due to customer handling
4. Exchange Process
To request an exchange:
5. Refund Policy
Refunds are only issued if:
- The product is out of stock for exchange
- The product is damaged or defective
Approved refunds will be processed within 5–7 business days to the original payment method.
