1Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on Sundays or public holidays.

Once your order is shipped, you will receive a shipping confirmation message or email with tracking details.

2Shipping Time

Estimated delivery time depends on your location.

• Metro Cities: 3–5 business days
• Other Cities & Towns: 5–7 business days

Please note that delivery times may vary due to courier delays or unforeseen circumstances.

3Shipping Charges

Shipping charges may vary depending on order value and location.

Free Shipping may be available on selected orders or promotional offers.

Any applicable shipping charges will be displayed at checkout before payment.

4Discreet Packaging

At Vital Matters, we respect your privacy.

5Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS so you can track your order in real time.

6Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays may sometimes occur due to:

• Weather conditions
• Courier service issues
• Remote delivery locations

If your order is significantly delayed, please contact our support team and we will assist you.

7Incorrect Address

Please ensure your shipping address and contact details are correct at the time of order.

Vital Matters is not responsible for orders delivered to incorrect addresses provided by customers.

8Contact Us

If you have any questions regarding shipping, please contact us: